Privacy Policy
Phoenix Eternity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website phoenixeternity.com (the "Website").
This policy is compliant with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679, and Portuguese data protection laws, including Lei n.º 58/2019 (Lei de Execução do RGPD).
1. Data Controller
The data controller responsible for your personal data is:
- Phoenix Eternity
- Email: [email protected]
- Phone: +351 963 175 623
- Portugal
2. Information We Collect
2.1 Information Automatically Collected
When you visit our Website, we may automatically collect certain information, including:
- IP address (anonymized where possible)
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Date and time of visit
2.2 Information You Provide
We may collect information you voluntarily provide when you:
- Contact us via email or phone
- Subscribe to our newsletter (if applicable)
- Submit inquiries through contact forms
3. Legal Basis for Processing (GDPR Article 6)
We process your personal data based on the following legal grounds:
| Processing Activity | Legal Basis |
|---|---|
| Website analytics | Legitimate interest (improving our services) |
| Responding to inquiries | Contract performance / Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Marketing communications | Consent (where required) |
4. Cookies and Similar Technologies
Our Website may use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly
- Analytics Cookies: Help us understand how visitors use our Website
- Preference Cookies: Remember your settings and preferences
4.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Website. For more information about managing cookies, visit www.allaboutcookies.org.
5. How We Use Your Information
We use the collected information to:
- Provide and maintain our Website
- Improve user experience
- Respond to your inquiries and requests
- Monitor and analyze usage patterns
- Detect and prevent security issues
- Comply with legal obligations
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties that help us operate our Website (e.g., hosting providers, analytics services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other approved transfer mechanisms under GDPR
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Website analytics data: 26 months
- Contact form submissions: 2 years
- Email correspondence: 3 years
9. Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right of Access (Article 15): Request a copy of your personal data
- Right to Rectification (Article 16): Request correction of inaccurate data
- Right to Erasure (Article 17): Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing (Article 18): Request limitation of data processing
- Right to Data Portability (Article 20): Receive your data in a portable format
- Right to Object (Article 21): Object to processing based on legitimate interests
- Right to Withdraw Consent (Article 7): Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Secure hosting infrastructure
- Regular security assessments
- Access controls and authentication
11. Children's Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.
14. Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Portuguese Data Protection Authority:
- Comissão Nacional de Proteção de Dados (CNPD)
- Website: www.cnpd.pt
- Address: Av. D. Carlos I, 134 - 1.º, 1200-651 Lisboa, Portugal
- Phone: +351 213 928 400
15. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +351 963 175 623